Go below the surface.
How do you know whether or not your customers are REALLY satisfied? Customers who are either very satisfied or dissatisfied with you will almost always let you know. The customers who sit on the fence are the ones you have to worry about. Maybe they have had a poor experience with you in the past. Bad memories die hard, and even though they may not want to criticize you first hand, if not given the opportunity to open up to a third party, they are the ones who will harbor memories until they find an opportunity to take their business elsewhere.
Our customer satisfaction research can help you uncover those customers. By not making assumptions about which of your customers are satisfied and which are not, and by being willing to listen to the truth and take action where necessary, these insights can provide you with real opportunities to enhance your competitive position and bottom line.
We are skilled at building trust and rapport with your customers so they will open up and be completely candid – enabling the real issues to surface.
We get below the surface because our questions are customized to meet your particular circumstances. There are no off the shelf surveys or questionnaires. We look past the obvious to design questions that elicit feedback you can act on.
Through our robust customer satisfaction research methodology and process we are able to provide significant insights that will help with strategic reporting to your audience be it boards, or executive teams.
Easy to Visualize
Our proprietary Digital Perception ™ tool provides an easy to understand visual representation of your report in whatever formats you require.
Jamie DeWolf has worked with us for over 10 years to help us benchmark our performance with our key customers. Her work is excellent and of the highest quality. Jamie is an outstanding professional who is trusted by our team to bring accurate insights that will ensure both actionable results and operational improvements enhancing our business time and time again.
– Dennis Fotinos, President of Energy CorporationRead the case study >